Ricoh closing Irving, TX office

Full Story courtesy of the Dallas Business Journal

I saw this story this evening, and it hit me that things are not going well with the direct operations of Ricoh America's Corp, manufacturer of Ricoh, Lanier & Savin printers, fax machines & multifunction copiers.  Since making the transition to Oracle several years ago, Ricoh Business Solutions (their direct sales operation) has had an atrocious reputation as it relates to their billing processes.  Conveniently enough, the office that is closing is the Administration & Billing office that serves the Coppell & Plano sales branches.

Considering that Ricoh acquired IKON Office Solutions in 2009 & the fact that the majority of the senior managers at Ricoh America's received the boot last week only to be replaced by their IKON counterparts, I am 95% certain that IKON will take over the administrative & billing functions that were previously served by this office.  That being said, considering that the sales offices supported by this office accounted for nearly $50 million in annual revenue and the fact that it does not appear that IKON will be adding additional support personnel in the near future, I can image that these key departments at IKON Dallas will be extremely overworked & overwhelmed.  On top of being overworked & overwhelmed, the employees tasked with servicing this base of customers will most likely be bombarded with calls from for RBS (Ricoh Business Solutions) customers that have questions or comments regarding potentially botched invoices.

Only time will tell, but times like this are when I am proud & thrilled about the fact that I am part of the ASI Business Solutions team.  Everyone has their hiccups every now & then, & I will be the first to admit that.  The important thing is that as a company that is not too large or too small, we are able to address the occassional issues in a personal, reasonable & timely manner. 

If you are sick & tired of the way that your monthly invoices are handled with Ricoh Business Solutions, IKON or any other vendor, please do not hesitate to Contact me, & I will work with my team to customize a solution that meets your unique needs.  To be completely frank, I may not be able to do anything now, but I can at least provide you with a realistic timeline for when you can stop experiencing the same nightmare month after month.

I hope to hear from you in the near future.

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